Return & Warranty Policy

Return & Warranty Policy

New Product Returns

In the event that you are not satisfied with your purchase you may return it within 30 calendar days from the Date of Purchase.

Prior to returning the product you will need to email or call our toll free number to obtain a return merchandise authorization number(RMA).

Please note that only products with a valid “Return Merchandise Authorization” (RMA) number will be accepted and the freight must be prepaid by the sender. Returned goods that are received damaged for any reason will be subject to charges and might not be eligible for refund or credit.

Defective or Repair Warranty

Goods which are within the applicable warranty period can be returned for repair under warranty if they are found to be defective in materials or workmanship under normal working conditions. This does not include issues caused by normal wear and tear or customer abuse.

Prior to returning the product you will need to email or call our toll free number and obtain a return authorization number(RMA).

Please note that only products with a valid “Return Authorization” (RMA) number will be accepted and the freight must be prepaid by the sender. Returned goods that are received damaged for any reason will be subject to charges.

Products which are found to be defective in materials and workmanship and are within the warranty period shall be returned freight prepaid by Smoothtalker and at no cost to the customer.

Products which need repair and are NOT within the warranty period shall be repaired at the customers expense and the returned freight prepaid by Smoothtalker and billed to the
customer.

Products returned for NON warranty repair work will not be repaired prior to obtaining the customer approval for any applicable repair charges which may be due.

Warranty Exclusions

All Smoothtalker products carry warranty against defects in material or workmanship.

Please note this warranty does not cover:
— Normal wear and tear.
— Customer abuse.
— Electrical damage from lightning or power utility power surges or spikes.

Smoothtalker reserves the right to repair or replace warranty items at its sole discretion.

Repaired or replaced items carry a warranty of 90 days or the remainder of the original warranty term, whichever is longer.