Terms-Policy-Shipping

Terms-Policy-Shipping

Shipping Terms and Policy

Orders are delivered by Courier service such as Fedex, DHL, Express Post, Purolator and a delivery signature is required.

Shipping charge of $27.00 (Applies to North American orders only) is applied to any order which is less than $500.

Alaska and HI have additional shipping surcharges which depend on the exact address.

For shipping destinations outside of North America, additional shipping will charges apply.

Standard shipping transit time is normally between 1 to 4 business days.

Important : A physical address and signature is required. It is important to note that we are unable to process any PO BOX address deliveries.

Smoothtalker created the first FCC & ICAN approved digital mobile amplifier in North America in 2001. Smoothalker Cellular Signal Boosters are designed using proprietary Signal Processing which provides the best “Sensitivty” (ability to hear the Cell Tower) and the highest “Output Power” (Signal sent back to the Cell Tower) of any competing Boosters in the marketplace. Fully certified under the latest Network Protection Standard which makes them certified for use with all the major US Cellular Service Providers including Verizon, AT&T, Sprint and T Mobile. We have spend the last 15years helping customers improve their cellular signal and stay connected in even the most remote rural locations.

Smoothalker Cellular Signal Boosters can be used in both City(Urban) and Country(Rural) environments which have poor cellular coverage. The Smoothtalker proprietary “Stealthtech” technology monitors both the indoor and outdoor signal levels 24/7 every millisecond. This provides optimum signal strength levels to reach both the mobile device and the Cellular Tower Base Station. This proprietary process provides the best connection possible and keeps the Cellular Network and your mobile device safe from any unwanted signal interference.

Billing

Credit card billings will be charged prior to processing and shipping of any order.

Normal order processing time for in stock items is within 24hours of receipt and payment of orders which are received by noon Eastern Standard Time. Orders received after 12:00pm noon EST typically have 1 day added to the processing time.

Privacy Policy

At Smoothtalker we know how important it is to protect your personal information. When shopping with us online we want to make every customer experience is safe and secure.

In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information.

The types of information we collect depends on the nature of your interaction with us.

Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:

  • your contact information – e.g., name, postal address, telephone number, and email address;
  • your personal preferences – e.g., product wish lists, language preferences, and marketing consent
  • your transaction information – e.g., products purchased, method of payment, amount paid, signature, and credit or debit card number.

When you purchase a product or service from Smoothtalker site, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request or complete your transaction and communicate with you regarding your purchase.

If you provide us with your email address, we will also collect your email address for the purpose of sending you an e-receipt and or emails if you have opted in.

Our goal is to ensure that you are completely satisfied with your purchase and to this end, Smoothtalker offers a Return Policy. For Smoothtalker to continue to offer our Return Policy, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud.

While visiting our Web Sites you may choose to use the “Email a Friend” tool which allows you to inform a friend about products of interest to you. The information you provide will be used to send a one-time email to your friend, inviting them to our Web Sites. We will not add your friend to a mailing list and will not send them further email unless they choose to receive such communications from us or where otherwise legally permitted. If you provide us with personal information concerning another individual (e.g., email address), you represent and warrant that you have a personal or family relationship with the recipient and obtained all necessary consents from that individual to enable us to use that personal information for the identified purpose.

Our Web Sites can be browsed without you providing us with any personal information. However, when using our Web Sites, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Sites, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site.

This information is used for Web Site and system administration purposes, to understand Web Site activity, and to improve the Web Sites.

The Web Sites use “cookies”, a tiny element of data that our Web Sites can send to your browser, which may then be stored on a Web Site user’s computer to permit the Web Site to recognize future visits using that browser. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site (so you do not have to enter your language preference every time), to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site or engage in transactions through the Web Site.

Our Web Sites or email communications may also use technology such as “tracer tags” or “Web Beacons”. This technology allows us to understand which areas of our emails you click on and our behaviour on our Web Sites, such as which pages you visit. These tracer tags are used to help us optimize and tailor our Web Site for you and other future visitors to our Web Site, and to help provide you with email content and ads tailored to your interests.

We may use web beacons or pixel tags to compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases. We may then provide these reports to advertisers and others. For our own research purposes, we may link tracking information with personal information voluntarily provided to us. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Privacy Policy.

We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins, and applications. When you engage with our content on or through third-party social networking websites, plug-ins, and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application.

When you provide information from your social media account, we may use this information to personalize your experience on the Web Site and on the third-party social networking websites, plug-ins, and applications, and to provide you with other products or services you may request.

In addition to the uses described above, Smoothtalker may use your personal information for a number of different business purposes, for example to:

  • fulfill orders and requests for products, services, or information;
  • process returns
  • detect and protect against fraud and error;
  • establish and manage your accounts with us;
  • track and confirm online orders;
  • deliver products;
  • track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
  • market and advertise products and services;
  • communicate things like special events, promotions, and surveys;
  • tailor our online content or in-store offerings to you based on your interactions with us and your preferences;
  • conduct research and analysis;
  • operate, evaluate and improve our business; and
  • for other purposes as described in this Privacy Policy.

We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy or erase your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.

The security of your personal information is a high priority for Smoothtalker. We maintain appropriate physical, technical, and administrative safeguards and industry-standard security standards in an effort to protect your personal information in our custody and control, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse.

For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords, and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.

Encryption Technology

Our Web Sites use encryption technology to protect your personal information during data transport. Such technology encrypts ordering information such as your name, address, and credit card number.


Choosing a Password

When you create an online account on our Web Sites, you need to select a personal password. To maximize your level of protection, you should choose at least 6 characters including a combination of both letters, numbers, and special characters and a mix of upper and lower case letters.

You are solely responsible for maintaining the secrecy of your password and any account information. Smoothtalker will never send an unsolicited communication asking you for your password.


Verify Your Information

You may check your information to verify, update, or correct it. If you created an account on one of our Web Sites, you can access and change your online account profile yourself. You can also ask to access or review any of the information in our records, how we have used it, and to whom we have disclosed it at any time by contacting us at [email protected]. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

Data on Returned Product

When returning products that may contain stored or recorded personal information, like cellular accessories, signal boosters, computers, tablets, mobile devices, smart devices, etc., you are responsible for deleting or removing all personal information and media from your product before you return it. Smoothtalker is not responsible for any use by a third party of personal data or media left behind on a returned item.

Please remember that emails sent over the public Internet are not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Smoothtalker is not responsible for any transmission by you of any personal information over the public Internet. We cannot promise that your use of our Web Sites or mobile applications will be completely safe. We encourage you to use caution when using the internet, protect your personal information, and know your rights regarding privacy.